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Customer Service Representative

2 months ago

Anchorage, Alaska, United States Alaska Communications Systems Group, Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Alaska Communications Systems Group, Inc.

Key Responsibilities:

  • Prepare and process orders for field and CO presentation.
  • Clear and close troubles and orders through various applications, including billing.
  • Email inquiries for order or trouble scope and follow through to completion.
  • Provision service orders for switch customers between exchange carriers for Local & Wireless Number Portability.
  • Process service orders using computer-based billing and facility record systems.
  • Perform record maintenance and research duties associated with 911 records and address research functions.
  • Service Delay Order creation for service relief through multiple departments.
  • Examine workflow systems for order completeness and accuracy of weekly and monthly reporting.
  • Perform record research and provide guidance and support to internal and external customers.
  • Provide helpdesk assistance to internal customers.
  • Create reports and complete audits as required.
  • Provide training and mentoring of new individuals to the team.

Requirements:

  • High school diploma required.
  • Minimum of two years of customer service experience, including order preparation and processing.
  • Analytical skills demonstrated in processing information and entering data into a computer-based records system, with at least one year of experience using computers and computer software applications.
  • Some levels may require an Alaska Driver's License.
  • External applicants must pass a pre-employment suitability assessment and drug test.
  • Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour and 10% or less error rate.