Client Service Associate
2 weeks ago
Customer Support Specialist
Job Category: Last Mile Requisition Number: CUSTO004318
Job Overview
Pilot Freight Service is looking for a dedicated Customer Support Specialist to join our team. This role is essential for our operations, and the position is based in our Detroit Station. Flexibility in scheduling is required, as the role may involve nights and weekends.
Key Responsibilities:
- Assist management with daily operational tasks, including:
- Coordinating route assignments and ensuring compliance with contractor uniform standards.
- Monitoring truck delays and ensuring effective communication with stores and clients.
- Verifying that pre-call procedures are executed accurately.
- Auditing billing processes and ensuring proper documentation is maintained.
- Managing incoming calls with a clear and professional demeanor.
- Routing inquiries to the appropriate team members using available communication tools.
- Providing customers with timely updates regarding their deliveries.
- Conducting pre-calls to inform customers of their delivery schedules.
- Facilitating in-home delivery arrangements by gathering necessary information from customers.
- Completing additional tasks as assigned by management.
Attendance and punctuality are critical to this role.
Qualifications:
- Previous experience in customer service is preferred.
- Detail-oriented with strong organizational skills.
- Proficient in computer usage and effective communication.
- Able to manage multiple tasks in a fast-paced environment.
Pilot Freight Service is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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