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Service Operations Associate

2 months ago

Hamtramck, Michigan, United States Forge Industrial Staffing Full time


Forge Industrial Staffing is currently looking for a Customer Service Associate to join a logistics organization.


Key Qualifications for the Position:

  • Availability to work Monday through Friday from 7:30 AM to 4 PM.
  • A minimum of 1 year of experience in customer service is essential.
  • Proficiency in Microsoft Office applications is required.
  • Excellent communication, organizational, and problem-solving abilities are necessary.
  • Capability to operate PCs, scanners, calculators, and other related equipment.
  • Strong written and verbal communication skills are mandatory.

What We Offer:

  • Competitive pay at $18 per hour.
  • Mandatory overtime opportunities.
  • Full-time employment status.
  • Referral bonus program.
  • Comprehensive health insurance.

Core Responsibilities:

  • Engaging in problem-solving and interacting with customers.
  • Managing the receipt and dispatch of materials for clients, along with completing necessary documentation.
  • Ensuring timely and damage-free storage or delivery of customer products.
  • Adhering to financial policies and procedures, including inventory accuracy and control, returns, and damages.
  • Following safety protocols and maintaining efficient work practices.