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Nurse Command Center Specialist

1 month ago

Broomfield, Colorado, United States SCL Health Full time
Job Summary:

The RN Command Center Team Member is responsible for executing all aspects of bed management and transfer center operations in a safe and timely manner, in accordance with standard operating procedures and regulatory requirements. This includes patient access, placement, transfers, and bed management.

Key Responsibilities:
  • Assesses, directs, and coordinates transfers and admissions from physician offices, hospitals, and other healthcare settings to the most appropriate accepting service, facility, and level of care.
  • Facilitates patient placement by assessing patient diagnosis, acuity, and location, applicable risk factors, and unit criteria/bed availability.
  • Collaborates with facility departments, medical staff, nursing staff, and leadership to promote appropriate, timely patient placement, ensuring patient care is not delayed.
  • Leverages capacity dashboards and other real-time indicators to predict future patient placement pressure points and participates in the execution of surge-capacity protocols.
  • Assists with all aspects of patient logistics, including pre-registration, transportation, and bed planning, collecting unit-specific data and information needed to access and place patients appropriately.
  • Adheres to regulatory compliance with all Command Center operations, including Stark, EMTALA, and any other pertinent regulations.
  • Maintains current knowledge of regulatory requirements impacting operations of the Command Center.
  • Provides timely and accurate transfer and admission documentation.
  • Works collaboratively with providers and key stakeholders in the development and maintenance of transfer and admission pathways for patients.
  • Delegates tasks as needed to the Transfer Center Tech, Patient Placement Specialist, and EMS Liaison.
  • Promotes the mission, vision, and values of Intermountain Health and abides by service behavior standards.
Requirements:
  • Bachelor's degree in Nursing (BSN)
  • Current license as a Registered Nurse in the state of practice
  • Current American Heart Association Basic Life Support for Healthcare Providers (BLS-HCP) certification upon hire or obtained within 60 days of hire with prior approval
  • Minimum 5 years RN experience in either ED, ICU, and/or 5 years acute care inpatient nursing
Preferred Qualifications:
  • ACLS, PALS
  • A specialty certification (CCRN, PCCN, MSRN, or CEN)
  • Critical Care or ED background
  • Hospital Supervisor, Charge Nurse, or previous transfer center experience
  • Experience with hospital throughput or capacity management
  • Experience with Command Center operations, knowledge of Epic and/or TeleTracking
Physical Requirements:

The RN Command Center Team Member will have an ongoing need to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients, and visitors will require the employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy will be required, including frequent computer use for typing, accessing needed information, etc.