Genesys Cloud CX Technical Lead

4 days ago


Buffalo, New York, United States United IT Solutions Full time
Job Title: Sr Genesys Cloud CX Developer

We are seeking an experienced Sr Genesys Cloud CX Developer to join our team at United IT Solutions. The ideal candidate will have a strong background in Voice and Omnichannel experience, with a proven track record of delivering high-quality solutions.

Key Responsibilities:
  • Provide Business As Usual IVR call flow change support and new call flow build support.
  • Mentor and coach team members to ensure they have the necessary skills and knowledge to excel in their roles.
  • Develop and implement elevated troubleshooting strategies to resolve complex issues.
Requirements:
  • 5 to 10+ years of experience in Voice and Omnichannel development.
  • Strong understanding of Agile methodologies and Jira.
  • Excellent communication and interpersonal skills.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and experienced Sr Genesys Cloud CX Developer looking for a new challenge, please submit your application.



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