Genesys Cloud CX Senior Developer

5 days ago


Buffalo, New York, United States Hallmark Global Technologies Full time
Job Title: Sr Genesys Cloud CX Developer

We are seeking a highly skilled Sr Genesys Cloud CX Developer to join our team at Hallmark Global Technologies.

Key Responsibilities:
  • Develop inbound call flows using data inputs, data actions, and Genesys Cloud API.
  • Design and implement in-queue flows, outbound flows, email, and chat functionalities.
  • Script development for screen pop and updating scripts in call flows before transferring.
Requirements:
  • 5 to 10+ years of experience in Voice and Omnichannel development.
  • Proficiency in Jira and Agile methodologies.
  • Ability to provide Business As Usual IVR call flow change support and new call flow build support.
  • Experience in mentoring and coaching team members.
  • Elevated troubleshooting skills.

As a Sr Genesys Cloud CX Developer, you will be responsible for designing and implementing complex call flows, developing scripts, and providing technical support to the team. If you have a strong background in Genesys Cloud CX and are looking for a challenging role, we encourage you to apply.



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