Senior Water Utility Technician

2 weeks ago

Charlotte, North Carolina, United States City of Charlotte Full time

Introduction

The City of Charlotte, recognized for its commitment to community service, operates with a workforce exceeding 7,000 employees and manages a substantial budget of $2.39 billion. Charlotte Water, a key department within the city, stands as one of the largest public water and sewer service providers in the southeastern United States, catering to approximately 300,000 customer accounts with a dedicated team of over 1,000 professionals. Our service area encompasses the City of Charlotte, Mecklenburg County, and several surrounding towns. With a fiscal year 23 budget of $535 million and a five-year capital program amounting to $2.5 billion, we maintain exemplary credit ratings from major agencies, reflecting our strong financial stewardship and support from the City Council. We seek skilled candidates who prioritize customer service and thrive in collaborative environments.

Overview

Charlotte, the largest municipality in North Carolina and the 15th largest city in the United States, boasts a vibrant population of over 897,000 residents. As a major hub for commerce, the city is home to several leading banks and technology firms. Known as the Queen City, Charlotte also hosts professional sports teams and cultural landmarks, contributing to its appeal as a remarkable place to live, work, and engage with the community.

Summary

Under the guidance of the Field Operations Supervisor, the Senior Water Service Technician is tasked with managing vehicle assignments and job responsibilities. This role involves addressing customer water service inquiries and investigating high bill complaints. The technician is responsible for executing all assigned work orders and engaging directly with customers to communicate findings from inspections of metering equipment and other factors influencing water usage. This position requires making informed decisions regarding the information provided, work conducted, and customer interactions to achieve fair resolutions to complaints.

Major Duties and Responsibilities

  • Completing daily work assignments efficiently.
  • Conducting thorough field inspections of metering equipment to ensure proper functionality.
  • Performing maintenance or replacement of water meter registers and endpoints as necessary.
  • Inspecting water meter connections for leaks and executing repairs as needed.
  • Interrogating endpoints/transmitters to verify readings align with registers, adhering to quality assurance standards.
  • Assessing field conditions to identify irregularities that may lead to excessive consumption or unexplained usage, and documenting findings.
  • Recording notes on findings, actions taken, and customer interactions on completed service orders.
  • Educating customers on the operational aspects of water meters and radio transmitters.
  • Analyzing billing history to determine if complaints stem from changes in charges, rates, or service fees, and informing customers of the results.
  • Communicating Charlotte Water's practices regarding meter reading and billing processes, including responsibilities for service repairs on private property.
  • Completing all assigned service work orders within designated timeframes while accurately documenting water meter readings and relevant notes.
  • Investigating customer complaints related to high meter readings, noise, leaks, water quality, and pressure issues, escalating matters as necessary.
  • Reporting deficiencies in meter vaults or service line repairs promptly.
  • Conducting preventative maintenance and daily inspections of vehicles and field equipment, reporting any malfunctions.
  • Reporting leaks in fire hydrants, water mains, and other distribution issues in a timely manner.
  • Performing additional tasks and duties as assigned or required.

Knowledge, Skills & Abilities

  • Familiarity with water utility operations.
  • Understanding of customer service principles.
  • Proficiency in verbal and written communication.
  • Ability to read maps effectively.
  • Capacity to communicate clearly and concisely.
  • Skill in maintaining effective working relationships.
  • Ability to follow directives and instructions accurately.
  • Capability to work independently.

Physical Demands:

This position requires light physical work, including the ability to lift up to 60 pounds. Additional physical abilities necessary for this role include frequent entry and exit from a vehicle, balancing, crouching, manual dexterity, and the ability to perceive sounds at normal speaking levels.

Work Environment:

The work environment is dynamic, necessitating adaptability to changing goals and priorities. Responsibilities include outdoor work in various weather conditions, proximity to traffic, and tolerance for natural elements such as pollen, dirt, and insects. Flexibility to work overtime and weekends may be required, along with readiness to respond to emergency situations.

Minimum Qualifications

  • High school diploma or GED from an accredited institution.
  • A minimum of two (2) years of relevant work experience, preferably in customer service and water utility operations.

Licenses, Certifications or Registrations:

  • Valid driver's license with an acceptable driving record is required.
  • AWWA Meter Technician Certification is preferred.

Salary

$45, $50,731.00, commensurate with experience.

Conditions of Employment

Background checks are mandatory for final candidates, including reference checks, social security verification, education verification, and criminal record checks. Compliance with federal and state statutes is required. Final candidates must also pass a pre-employment drug screening and physical examination.

The City of Charlotte is an Equal Opportunity Employer.

  • Senior Water Utility Technician

    7 days ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    Introduction The City of Charlotte, a prominent local government entity with a workforce exceeding 7,000 and a substantial budget, is dedicated to fostering a thriving community. Charlotte Water, a key department within the City, stands as one of the largest public water and sewer service providers in the southeastern United States, serving...

  • Senior Water Utility Technician

    2 weeks ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    Introduction The City of Charlotte, a prominent local government entity with a substantial workforce and budget, is dedicated to fostering a thriving community. Charlotte Water operates as a vital department within the city, serving as one of the largest public water and sewer service providers in the southeastern United States, managing over 300,000...

  • Water Utility Technician

    7 days ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    Position OverviewThe City of Charlotte is dedicated to fostering a thriving community, ensuring it remains a premier location for living, working, and recreation. Charlotte Water, a key provider of water and sewer services in the southeastern United States, serves a vast customer base and employs a substantial workforce. Our mission is to deliver exceptional...

  • Water Utility Technician

    7 days ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    IntroductionThe City of Charlotte is dedicated to enhancing the quality of life for its residents, aiming to create a vibrant community that excels in all aspects of living, working, and recreation. Charlotte Water, a key provider of water and sewer services in the southeastern region, operates under the auspices of the City of Charlotte. With a customer...

  • Water Utility Service Specialist

    7 days ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    IntroductionThe City of Charlotte is dedicated to fostering a thriving community, aiming to make it an outstanding place for residents to live, work, and enjoy leisure activities. Charlotte Water, a prominent provider of water and sewer services in the southeastern United States, is a division of the City of Charlotte. Serving 300,000 customer accounts and...

  • Senior Project Manager

    2 weeks ago

    Charlotte, North Carolina, United States Peterson Consulting Group Full time

    LOOKING FOR A REWARDING CAREER WITH COMPETITIVE PAY? RELOCATION OPPORTUNITIES AVAILABLE!We are seeking experienced Project Managers/Senior Project Managers specializing in the water and wastewater construction sector. Our company boasts an exceptional culture and an unmatched benefits package. Relocate to a vibrant area and maximize your earning potential...

  • Utility Foreman

    4 days ago

    Charlotte, North Carolina, United States TEP GROUP Full time

    Job SummaryTEP GROUP is seeking a highly skilled and experienced Utility Foreman to oversee the installation of water, sewer, and storm drain systems in the Piedmont and Western NC/SC area. The ideal candidate will have a strong background in municipal water and sanitary sewer construction, as well as experience in equipment operation and supervision.Key...

  • Field Supervisor

    1 day ago

    Charlotte, North Carolina, United States United Water Restoration Charlotte Full time

    Job SummaryUnited Water Restoration Charlotte is seeking a highly skilled and experienced Field Supervisor to lead our restoration team in water and mold damage situations. As a key member of our team, you will be responsible for directing and supervising a team of technicians and assistant first-responders to mitigate damage in residential and commercial...

  • Mechanical Foreman

    2 days ago

    Charlotte, North Carolina, United States State Utility Contractors Full time

    Job SummaryWe are seeking a highly skilled Mechanical Foreman to join our team at State Utility Contractors. As a Mechanical Foreman, you will be responsible for overseeing the installation of mechanical equipment and ensuring the safe and efficient operation of our construction projects.Key ResponsibilitiesPlan, read, and prepare daily work activities with...

  • Senior Structural Engineer

    4 days ago

    Charlotte, North Carolina, United States Colliers Full time

    Job OverviewColliers Engineering & Design is seeking a senior structural engineer to join our Water group. Our Water Discipline is growing, and we have exciting projects to engage motivated engineers who enjoy working on a variety of projects varying from steel and concrete to site and earthwork with regular involvement with roadway, structure, utility, and...

  • Water/Wastewater Design Engineer

    4 days ago

    Charlotte, North Carolina, United States Colliers Engineering & Design Full time

    Job SummaryColliers Engineering & Design is seeking a Senior Engineer to provide technical support on projects by performing a variety of engineering-related tasks and assignments and verify that project tasks are complete, accurate, and in accordance with engineering best practices.Key ResponsibilitiesDevelop Technical Expertise: Develop broad knowledge and...

  • Senior Engineer in Water and Waste Management

    2 weeks ago

    Charlotte, North Carolina, United States LaBella Associates Full time

    Senior Civil Engineer Job OverviewThe Senior Civil Engineer will play a pivotal role in overseeing water and wastewater management projects. This position requires collaboration with a dedicated team focused on the design and implementation of water treatment and distribution systems. The selected candidate will take charge of the technical and managerial...

  • Senior HVAC Technician

    12 hours ago

    Charlotte, North Carolina, United States ABM Industries Full time

    Job SummaryThe Senior HVAC Technician is responsible for performing maintenance, repairs, and installation of assigned HVAC and Refrigeration equipment and controls, chilled water systems, boilers, and various other mechanical, electrical, and building systems in accordance with client expectations and requests.Key Responsibilities:• Troubleshoot,...

  • Senior Civil Engineer

    20 hours ago

    Charlotte, North Carolina, United States Brown and Caldwell Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Civil Engineer to join our Civil Design Team at Brown and Caldwell. As a key member of our team, you will be responsible for providing technical leadership and expertise on various water and wastewater projects, including pump stations, linear utilities, site improvements, and retrofits...

  • Senior Project Engineer Water/Wastewater Treatment Specialist

    2 days ago

    Charlotte, North Carolina, United States Dewberry Full time

    Job Summary:Dewberry is seeking a highly skilled Senior Project Engineer Water/Wastewater Treatment to join our Southeast water team in Charlotte, NC. As a key member of our team, you will work with municipal, industrial, and federal clients to solve complex water and wastewater process challenges.About Dewberry:Dewberry is a leading professional services...

  • Junior Civil Engineer

    2 weeks ago

    Charlotte, North Carolina, United States Stantec Full time

    Position: Junior Civil Engineer - Water/WastewaterOverviewAt Stantec, we believe in viewing water as an interconnected system that plays a vital role in our communities. Our Water business is committed to delivering sustainable solutions throughout the hydrologic cycle, ensuring that water is available where and when it is needed. We are looking for a...

  • Senior Project Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States Peterson Consulting Group Full time

    LOOKING FOR A REWARDING CAREER WITH EXCELLENT COMPENSATION? RELOCATION OPPORTUNITIES AVAILABLE!We are seeking experienced Project Managers/Senior Project Managers in the water and wastewater construction sector. Our company offers an unparalleled culture and benefits package, making it an ideal environment for professional growth. Relocate to a vibrant area...

  • Structural Engineer

    4 days ago

    Charlotte, North Carolina, United States Colliers Full time

    Job OverviewColliers Engineering & Design is seeking a senior structural engineer to join our Water group. Our Water Discipline is growing, and we have exciting projects to engage motivated engineers who enjoy working on a variety of projects varying from steel and concrete to site and earthwork with regular involvement with roadway, structure, utility, and...

  • Senior Project Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States Peterson Consulting Group Full time

    UNSATISFIED WITH YOUR CURRENT COMPENSATION? EAGER TO INCREASE YOUR ANNUAL INCOME BY $10-$20k?We are seeking experienced Project Managers/Senior Project Managers in the water and wastewater construction sector. Our company boasts an unparalleled culture and benefits package. Relocate to a vibrant city and experience the financial advantages it offers.Become...

  • Senior Diesel Technician

    2 days ago

    Charlotte, North Carolina, United States Ryder System Full time

    Job DescriptionRyder System is seeking a highly skilled Senior Diesel Technician to join our team in Charlotte, NC. As a key member of our maintenance team, you will be responsible for performing complex mechanical and electronic repairs on heavy-duty vehicles.Key Responsibilities:Perform routine preventative maintenance, including oil changes, brake and...