General Manager

1 day ago


Melville, New York, United States National Seating & Mobility Full time
Job Summary

The General Manager of Field Operations is responsible for managing and leading all activities related to a single or multi-unit NSM location. This role ensures the execution of key branch activities/initiatives, influences quality, drives exceptional customer care, and builds the employment culture.

Key Responsibilities
  • Manage and lead all activities related to a single or multi-unit NSM location
  • Ensure execution of key branch activities/initiatives
  • Influence quality and drive exceptional customer care
  • Build the employment culture
  • Oversee and assist sales teams to drive growth in the market
  • Manage inventory to ensure sales and rental inventories are managed in a cost-effective manner
  • Own the client's experience in the branch and strive to identify improvements for customer experience
  • Responsible for managing and developing customer service specialists, technicians, and other team members
  • Lead activities in selection and hiring, actively participating in local recruitment to assist Human Resources
  • Ensure development of all team members and provide ongoing feedback
  • Own the work culture in the branch and review and create action plans related to branch culture survey results
Requirements
  • Bachelor's Degree or equivalent work experience
  • Minimum of 5 years in a progressive management experience, overseeing a complex business with aggregate financial and operational responsibility
  • Proven track record of modeling excellent leadership skills
  • Ability to communicate effectively with leadership, clients, referral sources, and support staff
Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


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