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Technology Services Manager

2 months ago

Melville, New York, United States EPSG Full time

EPSG is in search of a committed IT Operations Manager who is driven by a commitment to excellence in order to optimize and improve the daily functions of the IT Department. This role involves providing administrative assistance to the IT team and supporting various operational and management tasks.

WHAT YOU CAN EXPECT FROM EPSG:

BENEFITS:

  • Comprehensive benefits package, including medical, vision, and dental coverage
  • Generous paid time off
  • 401K plan with company matching
  • Opportunities for professional development
  • Paid holidays
  • Employee Assistance Program

KEY RESPONSIBILITIES:

  • Ensure regulatory compliance through Vanta, including monitoring and managing SOC2 and PCI controls and testing.
  • Administer and coordinate user access control across all systems.
  • Oversee the change control process, collaborating with vendors to meet security requirements and the Software Development Life Cycle (SDLC) process.
  • Manage employee training tracking through KnowBe4, including maintaining campaign management.
  • Supervise the procurement and maintenance of IT inventory, encompassing hardware, software licenses, and other IT assets.
  • Coordinate support with our helpdesk and flexible team, tracking tickets, solutions, and user fulfillment while addressing desktop and user issues.
  • Generate and maintain documentation for IT processes, procedures, and troubleshooting guides.
  • Lead IT projects, coordinating tasks, monitoring progress, and preparing reports for IT management.
  • Prepare daily reports and monitor IT systems and networks for compliance and security.
  • Assess products to enhance process efficiency, including automation opportunities.
  • Execute additional duties and special projects as assigned by the IT Director.

QUALIFICATIONS AND SKILLS:

  • Familiarity with Microsoft Azure, Azure Security, Compliance, and Identity Fundamentals; SC-900 certification is advantageous.
  • Prior experience in a technical IT role.
  • Understanding of IT concepts and terminology.
  • Knowledge of service requests and change control processes.
  • Strong organizational skills and meticulous attention to detail.
  • Excellent communication and interpersonal abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Ability to multitask and prioritize effectively.
  • Willingness to learn and adapt to new technologies and processes.
  • Capability to work independently with minimal supervision as well as collaboratively within a team.
  • Familiarity with Vanta, KnowBe4, and project management tools is a plus.

ABOUT EPSG:

EPSG is a respected leader in payment processing and merchant services, combining decades of expertise and experience. Driven by integrity, transparency, and commitment, we excel at seamlessly integrating innovative transaction technologies into a user-friendly platform. With a comprehensive array of end-to-end payment solutions, we are dedicated to supporting the growth and success of our partners and merchants.

As a company established by sales partners for sales partners, we prioritize long-term relationships and aim to be the first and last stop for all payment needs.

DISCLAIMER:

The final salary offered will depend on experience, qualifications, and specific requirements for each position.