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Front Desk Associate
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at the Fairbanks Westmark Hotel and Conference Center. As a key member of our Hotel Services team, you will be responsible for providing exceptional service to our guests, processing reservations and transactions, and maintaining accurate records.
Key Responsibilities- Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
- Process and monitor credit card transactions, verifying successful completion and maintaining accurate records.
- Work under moderate supervision to provide support to the Hotel Services team, including answering calls, responding to emails, and coordinating guest amenity requests.
- Maintain accurate records of reservations and transactions, ensuring compliance with company policies and procedures.
- Perform clerical duties as required by departmental supervision, including data entry, filing, and other administrative tasks.
- High school diploma or equivalent certification is required. Six months of experience as a Front Desk Clerk in the hospitality industry is preferred.
- One year of customer service experience is required.
- Must be 18 years of age and able to legally work in the United States.
- Dedicated commitment to a diverse, equitable, and inclusive work environment.
- Proficiency in the use of computer business applications, including hotel reservations and point-of-service systems.
- Ability to prioritize work, maintain attention to time constraints, and work in a fast-paced environment.
- Ability to organize work, meet deadlines, and maintain attention to detail and accuracy.
- Ability to work with all levels of management, employees, and customers with sensitivity, tact, and diplomacy.
- Health benefits
- Training and professional development opportunities
- Rewards and incentives
Carnival Corporation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.