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Senior Product Manager for Store Returns

1 month ago


Sunnyvale, California, United States Walmart Full time
Job Title: Senior Product Manager for Store Returns

Walmart is seeking a Senior Product Manager to lead the development of our Store Returns product. This role will be responsible for defining the strategic direction for key returns initiatives, enhancing the return experience for customers and associates, and improving Net Promoter Score (NPS).

Key Responsibilities:
  • Define the strategic direction for key returns initiatives, focusing on enhancing the return experience for customers and associates, and improving NPS.
  • Utilize analytical methods and tools to identify opportunities and prioritize what is most important for our customers and associates.
  • Lead transformational initiatives to achieve significant goals and Key Performance Indicators (KPIs).
  • Supervise system solutions for returns, ensuring end-to-end ownership through collaboration with relevant cross-functional groups.
  • Work closely with retail and store product teams to incorporate customer and associate feedback into product development and enhancement.
  • Exhibit strong communication, collaboration, and organizational skills to work across various functions and locations.
Requirements:
  • Bachelor's degree in computer science, engineering, or related area and 5 years' experience in product management.
  • Minimum of 6 years of experience in product management, business consulting, supply chain, or a related field in retail or post-purchase.
  • Experience working directly on products associates use to assist customers.
  • Proven track record in driving product vision and roadmap, with experience leading teams to deploy innovative solutions that deliver measurable results at scale.
  • Familiarity with technical solutions used at large retailers, including system architecture, APIs, and data science.
  • Understanding of agile methodology, customer care tools and interactions, or a thorough understanding of Walmart Store operations.
  • Experience in leading cross-functional teams to solve complex business problems and deploy innovative solutions.
Preferred Qualifications:
  • Master's degree in Computer Science, Engineering, Business Administration, or related area and 4 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products.
  • Knowledge of accessibility best practices and experience in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
What We Offer:

Walmart offers competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.