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Network Operations Center Technician

1 month ago

Charlotte, North Carolina, United States Primus Software Corporation Full time
Job Description

Job Title: Network Operations Center Technician

Duration: 6 Months (Possible Extension or conversion)

Location: Charlotte NC

Qualifications

  • Experience: Telecommunications experience working in a network environment preferred, but not required. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
  • Key Competencies: Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers. Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. An analytical mindset that appreciates solving problems. Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
  • Base knowledge of some of the following technologies:
    • Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
    • Network infrastructure, DNS, IP Subnetting
    • Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP)
    • Telephony based technologies (TDM, Converged, VOIP, SIP, etc.)