Network Operations Center Technician
4 weeks ago
We are seeking a skilled Network Operations Center Technician to join our team at Lighthouse Technology Services. As a NOC Technician, you will be responsible for monitoring critical network elements and service performance for various technologies. This is a contract-to-hire opportunity on site in Charlotte, NC.
Key Responsibilities:
• Monitor and troubleshoot network systems to ensure optimal performance and reliability.
• Manage and analyze ticketing management systems to identify, diagnose, and resolve incidents in a timely manner.
• Communicate effectively with internal and external stakeholders during major outage events.
• Escalate incidents as required and on a timely basis.
• Generate maintenance notifications for planned events with various technologies.
• Create reports on network performance, including network reliability and narrative for major outages or events.
• Maintain accurate databases by monitoring and adding new components to Observium software.
• Enhance monitoring capabilities by implementing new alarming and graphing capabilities.
• Ensure alarms are cleared or discrepancies are noted.
• Measure performance on various technologies.
• Perform network upgrades during maintenance windows.
• Actively seek out and document process improvements.
• Participate in educational opportunities to refresh, update, and enhance skills and knowledge.
Requirements:
• Two-year Associate Degree in Computer Science or Computer Engineering or related experience and/or training.
• Two years of relevant customer service and/or technical experience.
• Experience with Microsoft Office and other business software applications.
• Effective network troubleshooting skills.
• Exceptional interpersonal, communication, and organizational skills.
• Attention to accuracy, detail, and completeness.
• Self-motivated with minimal supervision.
Pay Range:
$22-$25/hr
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