Transport Network Operations Specialist
3 weeks ago
As a Transport Network Operations Specialist at C4 Technical Services, you will be responsible for monitoring and maintaining the transport network. This role involves opening trouble tickets and working with field operations, tech support, and other work groups to repair network equipment and facilities. You will have a thorough understanding of telecom, network topology, and repair procedures, and will be able to follow Methods of Procedure (MOPs) to anticipate and resolve problems proactively. You will also be responsible for communicating effectively with peers, other NOC centers, off-net providers, and customers.
Key Responsibilities:
Maintain excellent acknowledgement and response time to alarms and customer calls.
Provide quality documentation of network failures and maintenance activity.
Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence.
Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
Manage and correlate multiple trouble reports.
Communicate with internal customers and others in a repair situation.
Provide Tier I support in platforms supported.
Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
Provide follow up and closure of assigned trouble tickets.
Requirements:
Knowledge and experience in network architecture of Transport network services and systems.
Basic knowledge of SONET and DWDM/ROADM technology platforms, including lower level applications and associated technologies and configurations.
Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus.
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels.
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.
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