Patient Service Representative

5 days ago


Jamestown, Rhode Island, United States Lifespan Full time
Job Summary

The Patient Service Representative plays a vital role in the success of our healthcare organization, Lifespan. This position is responsible for overseeing and verifying the financial processes associated with patient services provided in our medical office practice.

Key Responsibilities
  • Oversee patient financial processes to ensure accurate and timely payment processing.
  • Verify that all necessary information is complete and accurate, including demographics, referrals, authorizations, billing codes, and diagnoses.
  • Complete end-of-day batch processing, including reconciliation of patient schedules and time-of-service payments.
  • Provide clerical support for the practice, including orienting and training new employees on department policies and procedures.
  • Maintain quality, safety, environmental, and infection control standards in accordance with established department policies and objectives.
  • Protect and preserve patient confidentiality and privacy.
  • Travel to satellite offices as needed to perform duties.
Requirements
  • Bachelor's degree in Medical Office Management or equivalent experience in a physician's medical office practice.
  • Two years of experience in a medical office setting.
  • Proficient in English language and computer appointment scheduling skills.
  • Familiarity with medical office procedures and medical terminology.
  • Excellent interpersonal and communication skills.
Work Environment

This position is based in a healthcare environment, such as a physician's medical office practice or ancillary healthcare enterprise. The ideal candidate will be able to work with medical office equipment and have direct patient contact.

Physical Requirements

The Patient Service Representative will be required to walk and stand intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients and lift supplies up to 50 pounds.



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