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Clinical Triage Nurse

2 months ago

Jamestown, Rhode Island, United States Lifespan Full time

Position Overview:

The Clinical Triage Nurse provides essential telephonic assessment and documentation services that necessitate clinical expertise and interpretation, serving as a vital link between patient care teams and primary care providers.

Key Responsibilities:

- Assess and prioritize telephone encounters, managing patient calls and messages effectively, while determining the need for escalation to the appropriate care team or clinician.

- Conduct urgent medical triage for patients, ensuring timely evaluations for efficient scheduling into clinician calendars.

- Analyze lab results, imaging reports, consultation notes, and clinical summaries, identifying those requiring clinician review.

- Facilitate effective communication among healthcare disciplines involved in patient care, providing pertinent information and recommendations to providers.

- Foster professional relationships with healthcare providers and facilities to support home care objectives.

- Enhance collaboration with nursing staff, management, and healthcare providers to promote effective working relationships.

- Assess individual patient needs for services, referrals, and education, delivering necessary information regarding care plans.

- Participate in required meetings and team huddles, seeking guidance and resources as needed for patient care.

- Offer mentorship and support to colleagues, acting as a resource for non-clinical staff.

- Coordinate team-based care in the absence of the Program Manager.

- Adhere to federal and local confidentiality regulations, including HIPAA, to ensure patient privacy.

- Follow organizational guidelines and policies for safeguarding patient demographic, clinical, and financial information.

- Perform additional job-related duties as assigned.

Qualifications:

- Must possess a valid Registered Nurse license in the State of Rhode Island or in accordance with the Nurse Licensure Compact agreement.

- Graduate from an accredited nursing program.

- Maintain a current Rhode Island RN license in good standing.

- Have 3-5 years of relevant nursing experience.

Skills and Abilities:

- Ability to collaborate effectively with colleagues to ensure high-quality outcomes.

- Proficient in working both independently and as part of a team, with strong self-direction capabilities.

- Skilled in utilizing technology, including electronic medical record (EMR) systems and Microsoft Office applications.

- Capable of thriving in a fast-paced and occasionally stressful environment.

- Strong critical thinking, problem-solving, and multi-tasking abilities.

- Excellent verbal and written communication skills.

- Committed to maintaining quality, safety, and infection control standards.

- Ability to perform standard clinical procedures in accordance with established protocols.

- Demonstrated professionalism and superior customer service skills.

Physical Requirements:

- Primarily remote work with daily virtual communications; occasional office presence may be required for meetings and training.

- Prolonged periods of sitting or standing while using a computer.

- Ability to lift up to 15 pounds and possess manual dexterity for operating office equipment.

- State-wide travel may be necessary for offsite meetings and training.

- Must hold a valid driver's license and maintain a clear driving record.

Equal Opportunity Employer:

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran status, or marital status.