Hospitality Services Representative
1 week ago
Your Role: As a Hospitality Services Representative, your warm greeting, exceptional service, and welcoming demeanor will be essential in ensuring guests have a remarkable experience from check-in to check-out. You will provide heartfelt hospitality in every interaction, from sharing details about the resort and local attractions to managing reservations and room rates.
In this dynamic role, you will have the chance to:
- Brighten guests' days with friendly welcomes and assistance
- Facilitate the check-in process, issue room keys, and share information about the resort and surrounding attractions
- Handle cash and credit transactions while adhering to established protocols
- Ensure accurate cash management through balancing receipts and performing cash checks
- Oversee check-out procedures, confirming that charges and credits are accurately reflected in guest accounts
- Manage reservations for individuals and groups with precision
- Provide accurate room rate information to guests
- Address guest inquiries and concerns promptly and thoroughly
- Foster teamwork and high-quality service through effective communication and collaboration with other departments
What You Bring:
- A professional appearance and a positive, proactive attitude
- Strong communication skills with proficiency in reading, writing, and understanding English
- Problem-solving abilities with minimal supervision
- Basic math skills and familiarity with cash handling procedures
- Capability to multitask and thrive in a fast-paced environment
- Attention to detail and strong organizational skills
- Basic computer and office proficiency
- Knowledge of hotel front office systems is advantageous
- Ability to work independently or collaboratively as needed
- A high school diploma or equivalent
- Preferred: One year of experience in guest services within a hospitality setting or one year in customer service in a retail or service environment
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