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Booking Specialist

2 months ago

Miami Beach, Florida, United States Think Hospitality Full time
Job Overview

Work Environment: Reservations

Department: Reservations Division

Reports To: Reservations Supervisor/Director of Revenue


General Responsibilities:

The individual in this role is accountable for efficiently entering, modifying, promoting, and confirming bookings. They will assist prospective guests with utmost professionalism.


Key Responsibilities:

  • Handles bookings promptly and accurately.
  • Responds to inquiries in a polite and professional manner, ensuring clarity in communication.
  • Provides precise information regarding availability, pricing, and other requested details without delay.
  • Collaborates with other departments, including Sales, Groups, and Executive Office, on reservation-related matters.
  • Maintains and updates guest profiles, including preferences and feedback from previous stays.
  • Identifies guests with special requests, celebrations, or VIP status, and communicates their needs to the Front Office.
  • Generates reports as necessary.
  • Assists the PBX team as required.

Qualifications, Skills, & Competencies:

  • Exceptional communication, interpersonal, and organizational abilities.
  • Ability to lift up to 10 lbs.
  • Dedication to outstanding customer service and strong service skills.
  • Proven track record of achieving sales, customer service, and operational goals.
  • Demonstrated capability to motivate a team and drive results.
  • Adaptability and innovative problem-solving skills.
  • Strong initiative and self-driven attitude.
  • Proficiency in job-related English, both spoken and written.
  • Respect and appreciation for diversity in the workplace.
  • Ability to thrive under pressure in a dynamic environment.
  • Strong leadership and management capabilities.
  • Availability to work various shifts, including days, evenings, and weekends as needed.