Accounts Receivable Collections Specialist

2 weeks ago


Ventura, California, United States Quest Staffing Services, Inc. Full time
Job Summary

Quest Staffing Services, Inc. is seeking a highly skilled and detail-oriented Accounts Receivable Collections Clerk to join our team. As a key member of our finance department, you will be responsible for monitoring and maintaining customer accounts, collecting on past due accounts, and placing past due accounts on credit hold.

Key Responsibilities
  • Maintain current A/R listing to contact past due accounts via telephone, fax, and/or email for payment.
  • Work closely with Customer Service to provide them with customer credit hold lists, preventing shipments to customers on hold.
  • A/R collections and Customer Service work together to advise customers of hold status and work with customers to remedy the situation.
  • Offer creative problem-solving solutions to customers, such as shipping orders COD or using credit cards for past due and current order amounts.
  • Work with customers in a professional and courteous manner to resolve issues.
  • Prepare bank deposits and perform other clerical duties as needed.
  • Maintain customer files and read, understand, and follow procedures.
  • Ability to work independently to perform daily operating tasks and maintain a clean, safe, and orderly workspace.
Requirements
  • High school or equivalent education.
  • Basic Windows computer knowledge and skills in Word and Excel.
  • Some customer service or other office experience required.
  • Good phone skills and ability to maintain composure when dealing with difficult customers.


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