Customer Service Director

1 day ago


Fort Smith, Arkansas, United States Shared Services Center - Fort Smith Full time
Customer Service Lead

As a key member of our team at Shared Services Center - Fort Smith, you will play a vital role in delivering exceptional customer service and support to our customers. Your primary responsibility will be to lead a team of customer service representatives, providing guidance and coaching to ensure they meet and exceed customer expectations.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve customer satisfaction and loyalty goals
  • Develop and implement customer service strategies to improve customer experience and retention
  • Collaborate with other departments to ensure seamless customer service delivery
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Proven experience in customer service leadership or management
  • Strong communication and interpersonal skills
  • Ability to analyze customer feedback and develop strategies for improvement
  • Experience with customer relationship management software
  • Strong problem-solving and decision-making skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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