Customer Service Director
1 day ago
As a key member of our team at Shared Services Center - Fort Smith, you will play a vital role in delivering exceptional customer service and support to our customers. Your primary responsibility will be to lead a team of customer service representatives, providing guidance and coaching to ensure they meet and exceed customer expectations.
Key Responsibilities:- Lead a team of customer service representatives to achieve customer satisfaction and loyalty goals
- Develop and implement customer service strategies to improve customer experience and retention
- Collaborate with other departments to ensure seamless customer service delivery
- Provide coaching and training to customer service representatives to enhance their skills and knowledge
- Monitor and analyze customer feedback to identify areas for improvement
Requirements:
- Proven experience in customer service leadership or management
- Strong communication and interpersonal skills
- Ability to analyze customer feedback and develop strategies for improvement
- Experience with customer relationship management software
- Strong problem-solving and decision-making skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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