Pension Risk Transfer Annuity Operations and Service Leader
4 days ago
New York Life Insurance Co is seeking a dynamic leader to manage the operations team in our Institutional Annuities (IA) Pension Risk Transfer (PRT) business. The PRT team services group annuity contracts, which fund defined benefit pension plan obligations and works with annuitants and plan sponsors. Reporting to IA's COO, and a member of IA's Operations Leadership Team, the PRT Operations Manager drives service excellence and continuous improvement in support of IA's growing PRT business.
Responsibilities:
- Lead a team responsible for new business, retirement benefit calculations, in-force transactions, tax reporting, inbound contact servicing and death claims.
- Help identify and coordinate technology enhancements to PRT administration systems and provide oversight for user acceptance testing.
- Implement process enhancements and remove barriers to providing quality and timely service to our clients.
- Handle the hiring, management, and development of a team of operations professionals.
- Set team priorities to optimize service delivery and ensure client inquiries and requests are handled in accordance with departmental standards.
- Promote a client-focused orientation and an environment of collaboration and continuous improvement.
- Identify issues impacting service delivery and develop action plans to remediate them.
- Lead training and procedure reviews and updates.
Requirements:
- Bachelor's Degree, business discipline preferred.
- Strong leadership abilities: able to communicate objectives, influence without direct authority, delegate and motivate, and promote teamwork and efficient workflow.
- Minimum of 3 years of experience managing a client services and/or operations area.
- Understanding of pension risk transfer operations and/or income annuity operations preferred.
- Experience leveraging and developing performance metrics.
- Experience working on projects using Agile methodology a plus.
- Excellent oral and written communication skills.
- Strong Microsoft Excel and Word skills.
Benefits:New York Life Insurance Co provides a full package of benefits for employees, including leave programs, adoption assistance, and student loan repayment programs.
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