Director of Hybrid Workforce Development

4 days ago


Jersey City, New Jersey, United States New York Life Insurance Co Full time
About the Company

New York Life Insurance Co is a leading insurance company with a rich history of over 175 years. We believe in a diverse workforce and are committed to improving local communities through employee giving and volunteerism.

Job Summary

We are looking for a dynamic Director of Hybrid Workforce Development to join our Institutional Annuities team in Jersey City. The successful candidate will lead our hybrid work schedule and develop processes to optimize service delivery.

Key Responsibilities
  • Develop and implement processes to improve service delivery and reduce costs.
  • Lead a team responsible for new business, retirement benefit calculations, in-force transactions, tax reporting, inbound contact servicing and death claims.
  • Help identify and coordinate technology enhancements to PRT administration systems and provide oversight for user acceptance testing.
Requirements
  • Bachelor's Degree, business discipline preferred.
  • Minimum of 3 years of experience managing a client services and/or operations area.
  • Understanding of pension risk transfer operations and/or income annuity operations preferred.

The estimated salary range for this role is $140,000 - $170,000 per year, depending on experience.



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