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Technical Specialist

2 months ago

Raleigh, North Carolina, United States V-Soft Consulting Group Full time
Job Title: Technical Specialist - Senior - High

V-Soft Consulting Group is seeking a highly skilled Technical Specialist - Senior - High to join our team. As a Technical Specialist - Senior - High, you will be responsible for developing and implementing fixes for bugs and issues found in ServiceNow production for Customer Service Management.

Key Responsibilities:
  • Administer the ServiceNow platform across the Customer Service Management application.
  • Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRamp compliance.
  • Work with developers on the next stage processes for the platform.
  • Monitor application performance and analyze code.
  • Proactively researching and suggesting enhancements to existing engagements.
  • Gather business requirements, analyze, and translate into technical documentation and development.
  • Adhere to advancements and changes on the ServiceNow platform and leverage them to provide business solutions.
  • Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management.
  • Supporting the iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions.
  • Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
  • Execute data mapping and bulk data imports/updates when necessary.
  • Perform any necessary enhancements, upgrades, or maintenance on the platform.
  • Handle all enhancement requests and develop on CSM application used on the platform.

V-Soft Consulting Group is a recognized leader in the technology services industry, with a strong commitment to innovation and customer satisfaction. As a valued member of our team, you will have access to a wide range of benefits, including competitive compensation, comprehensive training, and opportunities for career growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Technical Specialist - Senior - High looking for a new challenge, please submit your resume for consideration.