Customer Care Associate

2 weeks ago


Charleston, West Virginia, United States Staff My Agency Full time

Become a vital part of our organization as a Customer Service Representative

  • Manage incoming calls and warmly welcome clients.
  • Build and nurture customer relationships, ensuring follow-ups are conducted as necessary.
  • Deliver swift, precise, and amiable customer assistance.
  • Implement a customer-centric evaluation process to inform clients about their insurance choices.
What we provide:
  • Competitive base salary
  • Paid leave benefits
  • Significant professional experience
  • Opportunities for advancement within the organization
Qualifications:
  • Prior experience in customer service
  • Strong verbal and written communication abilities
  • Self-driven and attentive to detail
  • Proactive approach to resolving issues
  • Capability to collaborate effectively within a team
  • Skill in identifying customer requirements
  • Familiarity with property casualty and life and health insurance (licensing is necessary)

This role is associated with an independent contractor agent of a major insurance company. Employees of these agents must successfully complete licensing and training programs. Agents are responsible for hiring their own staff, who are not considered employees of the insurance company.



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