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Customer Care Associate

2 months ago

Charleston, West Virginia, United States Qonten Full time

Customer Service Representative

We are seeking dedicated and customer-focused individuals to join our team at Qonten. In this role, you will be responsible for providing exceptional support to our clients, addressing inquiries related to coverage, billing, and policy details.

Key Responsibilities:

  • Handle inbound calls with professionalism and efficiency.
  • Assist customers with questions regarding their insurance policies.
  • Provide information on additional products and services.
  • Ensure compliance with licensing requirements, including obtaining a Property & Casualty license if not already licensed.

Qualifications:

  • High school diploma or GED is required.
  • Strong communication skills and a commitment to customer satisfaction.
  • Ability to meet performance goals in efficiency and call quality.

At Qonten, we value individuals who are career-minded and passionate about delivering top-notch customer service. Join us in making a difference in our clients' experiences.