Bilingual Insurance Professional
7 days ago
About Us
New Orleans - State Farm Agency is a dynamic and growing organization seeking a skilled Bilingual Customer Service Representative to join our team. We pride ourselves on delivering exceptional customer service and creating a positive work environment.
Job Summary
We are looking for a highly motivated individual who can provide outstanding customer service, establish customer relationships, and educate customers about insurance options. The successful candidate will have excellent communication skills, be bilingual in Vietnamese and English, and possess a strong work ethic.
Key Responsibilities
- Establish customer relationships and follow up with customers as needed
- Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Use a customer-focused review process to educate customers about insurance options
- Maintain a strong work ethic with a total commitment to success each day
What We Offer
- A competitive base salary of $45,000 per year, plus commissions
- Valuable experience and growth potential
- Advancement opportunities within our office
- A dynamic and supportive work environment
Requirements
- Bilingual Vietnamese/English (required)
- Must have Property & Casualty license or be able to obtain
- Must have Life and Health license or be able to obtain
- Prior State Farm experience is a plus
- Excellent interpersonal skills
- Excellent communication skills - written, verbal, and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to agent
- Select candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
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