Life Insurance Customer Service Representative
3 days ago
We're seeking a dedicated and detail-oriented Life Insurance Customer Service Representative to join our team at TEKsystems in downtown New Orleans.
About the RoleThis full-time position involves handling customer inquiries, processing data entry, and resolving policy-related issues for life insurance customers. As a key member of our Global Life team, you will work closely with colleagues to ensure seamless communication and exceptional customer service.
As a Bilingual Life Insurance CSR, your primary responsibilities include:
- Resolving customer queries related to life insurance policies and processes.
- Performing daily data entry and processing transactions efficiently.
- Analyzing system-generated output to identify areas requiring action or follow-up.
- Responding to email requests and phone inquiries in a professional manner.
You will also be responsible for:
- Placing outbound calls to gather information or complete customer requests.
- Reviewing transactional output to make informed decisions based on processing requirements.
To succeed in this role, you should possess:
- A minimum of 2 years' experience in a call center environment, preferably in life insurance, health insurance, or a related field.
- Bilingual skills (English/Spanish) to effectively communicate with customers.
- Excellent customer service skills and the ability to handle high call volumes.
- Strong attention to detail, multitasking abilities, and proficiency in computer systems.
The estimated salary range for this position is $20-$25 per hour, depending on experience. Our comprehensive benefits package includes opportunities for career growth, professional development, and a supportive work environment.
At TEKsystems, we value diversity and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other protected characteristic.
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