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Referral Coordinator, Internal Medicine Specialist

2 months ago

Andover, Massachusetts, United States Mass General Brigham Full time

About Us

As a member of Mass General Brigham Community Physicians, we are committed to providing exceptional healthcare to our patients. With a strong focus on clinical excellence, diversity, equity, and inclusion, we strive to deliver unparalleled acute, chronic, and wellness care. Our team of over 300 clinical and administrative staff work together to provide access to care 7 days a week.

Our Mission

We are dedicated to building an exciting career for our professionals, offering a competitive benefits package and a work environment that values teamwork and collaboration. Our continued commitment to innovation and thoughtfulness enables us to positively impact the health of our patients.

Job Summary

The Referral Coordinator is responsible for handling referrals, processing authorizations, and scheduling appointments. This role requires excellent customer service skills and the ability to work in a fast-paced environment.

Key Responsibilities

  • Utilize Mass General Brigham values to guide decisions and actions.
  • Greet patients in a calm and helpful manner.
  • Empty the Referral line daily.
  • Process all prior authorizations.
  • Coordinate referrals and schedule appointments with internal or external specialty departments.
  • Fax pertinent information to external physicians for appointments.
  • Reschedule physicians' schedules as needed.
  • Complete call backs to patients not scheduled.
  • Answer telephones promptly and courteously.
  • Flag clinical staff with appointments and testing.
  • Enter appointments into EPIC with referral numbers and prior authorization numbers.
  • Maintain patient confidentiality.

Qualifications

  • A combination of education and experience may be substituted for requirements.
  • A minimum of a high school diploma or GED.
  • A minimum of 1 year of customer service experience.
  • Previous experience in a medical office environment.
  • Experience handling referrals is preferred.