Current jobs related to Customer Operations Specialist - Seattle, Washington - Concord Technologies

  • Patient Transportation Specialist

    3 weeks ago

    Seattle, Washington, United States Shoreline Operations LLC Full time

    Job SummaryWe are seeking a skilled and compassionate Patient Transportation Specialist to join our team at Shoreline Operations LLC. As a Patient Transportation Specialist, you will be responsible for safely transporting residents in a courteous and professional manner.Key ResponsibilitiesOperate the facility's bus or van to transport residents to and from...

  • Infection Control Specialist

    2 weeks ago

    Seattle, Washington, United States Burien Operations LLC Full time

    Job DescriptionJob Title: Infection Control SpecialistLocation: Burien Operations LLCJob Summary:We are seeking a highly skilled Infection Control Specialist to join our team. The successful candidate will be responsible for developing, implementing, and maintaining an effective infection control program that ensures the highest standards of patient care and...

  • AWS Cloud Operations Specialist

    3 weeks ago

    Seattle, Washington, United States Amazon Web Services, Inc. Full time

    About the RoleWe are seeking a highly skilled AWS Cloud Operations Specialist to join our team. As a key member of our Worldwide Specialist Team, you will be responsible for leading the global GTM plan for AWS Managed Services (AMS). AMS is a service that helps customers adopt AWS at scale and operate more efficiently and securely, using AWS services.Key...

  • Helpdesk Operations Specialist

    2 weeks ago

    Seattle, Washington, United States EOS USA Full time

    Job SummaryEOS USA is seeking a skilled Helpdesk Specialist to join our team. As a Helpdesk Specialist, you will play a crucial role in ensuring the smooth operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our internal and external stakeholders, resolving issues promptly, and...

  • Department Lead

    2 weeks ago

    Seattle, Washington, United States Kroger Full time

    The Department Lead - Customer Experience Specialist plays a critical role in driving exceptional customer experiences within the retail environment. Based in Portland, Oregon, this position operates under the umbrella of Fred Meyer, a leading retail chain that merged with The Kroger Company in 1998.

  • Customer Success Specialist

    3 weeks ago

    Seattle, Washington, United States VetJobs Full time

    Job Title: Customer Success SpecialistALTO US is seeking a highly motivated and detail-oriented Customer Success Specialist to join our US Operations team. As a critical part of our victim advocate service, you will serve as the primary point of contact for an assigned district of stores, supporting multiple retailers.Key Responsibilities:Build strong...

  • Financial Operations Specialist

    4 weeks ago

    Seattle, Washington, United States University of Washington Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Financial Operations Specialist to join our team at the University of Washington. As a key member of our Shared Services Unit, you will play a critical role in providing financial budgetary and human capital management services to multiple units within a school, college, or UW campus.In this...

  • Custom Storage Solutions Specialist

    3 weeks ago

    Seattle, Washington, United States California Closets CCO Full time

    {"h1": "Job Title: Custom Storage Solutions Specialist", "h2": "Job Summary", "p": "We are seeking a highly skilled Custom Storage Solutions Specialist to join our team at California Closets CCO. As a key member of our sales and design team, you will be responsible for providing exceptional customer experiences by designing and selling custom storage...

  • Warehouse Operations Specialist

    3 weeks ago

    Seattle, Washington, United States A-1 DISTRIBUTION INC Full time

    Job DescriptionWe are seeking a highly motivated and organized Warehouse Operations Specialist to support our warehouse operations. The ideal candidate will have experience operating warehouse equipment and a strong attention to detail.Process incoming shipments in a timely and efficient mannerPull stock to fulfill and prepare orders for shippingEnsure...

  • Mechanical Operations Specialist

    3 weeks ago

    Seattle, Washington, United States Fred Hutchinson Cancer Center (Fred Hutch) Full time

    Job SummaryAt Fred Hutchinson Cancer Center, we are seeking a skilled Mechanical Operations Specialist to join our facilities maintenance team. As a key member of our team, you will be responsible for performing independently, tasks of a skilled nature, necessary for the operation, maintenance, repair, and remodeling of Center buildings, grounds, and...

  • Shore Operations Assistant

    3 weeks ago

    Seattle, Washington, United States SMS International Shore Operations Full time

    Job Summary:This is a fast-paced, high-energy position requiring an enthusiastic, efficient, and professional image. As a Pier Operations Coordinator for SMS International Shore Operations, you will direct and assist cruise guests in all aspects of shore-side operations as assigned.Key Responsibilities:Meet and greet guests cordially, responding to their...

  • Marina Operations Specialist

    2 weeks ago

    Seattle, Washington, United States Seattle Boat Full time

    Job SummarySeattle Boat Company is seeking a highly motivated and reliable Marina Operations Specialist to join our team at our Seattle location. As a key member of our marina team, you will be responsible for operating our Marina Wiggins Bulls with a strong focus on customer service and teamwork.The ideal candidate will have a clean driving record, a strong...

  • Customer Support Specialist

    3 weeks ago

    Seattle, Washington, United States ABC Legal Services Full time

    About ABC Legal ServicesWe are a national leader in filing service of legal documents, proud to be a team of 350 with offices across the country. Our headquarters is in Seattle, where we've been successful in this unique business for over 30 years.Job OverviewThe International Specialist is a full-time, on-site position in our Seattle HQ office. This role...

  • Pier Operations Coordinator

    1 month ago

    Seattle, Washington, United States SMS International Shore Operations Full time

    Job Summary:SMS International Shore Operations US, Inc. is seeking a highly motivated and organized Pier Agent to join our team. As a Pier Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient embarkation and debarkation process.Key Responsibilities:Meet and greet guests, responding to their...

  • Pier Operations Coordinator

    1 month ago

    Seattle, Washington, United States SMS International Shore Operations Full time

    Job Summary:SMS International Shore Operations US, Inc. is seeking a highly motivated and organized Pier Agent to join our team. As a Pier Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient embarkation and debarkation process.Key Responsibilities:Meet and greet guests, responding to their...

  • Pier Operations Coordinator

    4 weeks ago

    Seattle, Washington, United States SMS International Shore Operations Full time

    Job SummaryThis is a fast-paced and dynamic role that requires a professional and enthusiastic individual to provide exceptional guest services in a shore-side operations environment. As a Pier Agent, you will be responsible for directing and assisting cruise guests in all aspects of shore-side operations, including meeting and greeting guests, computerized...

  • Customer Experience Specialist

    2 weeks ago

    Seattle, Washington, United States University of Washington Full time

    Job Title: Customer Experience SpecialistJoin the University of Washington's Office of Research Information Services as a Customer Experience Specialist and contribute to accelerating research and advancing innovation. As a key member of our Customer Experience Support Team, you will be responsible for providing exceptional technical support to our...

  • Pier Operations Coordinator

    2 months ago

    Seattle, Washington, United States SMS International Shore Operations Full time

    About the Role:This is a fast-paced position that requires an enthusiastic and professional image. As a Pier Agent, you will direct and assist cruise guests in all aspects of shore-side operations, including meeting and greeting guests, computerized pier check-in, and assisting with airport and hotel transfers.Key Responsibilities:Meet and greet guests...

  • Data Entry Operations Specialist

    3 weeks ago

    Seattle, Washington, United States Charlie's Produce Full time

    Job Summary:Charlie's Produce is seeking a detail-oriented Data Entry Operations Specialist to join our team. As a key member of our operations department, you will be responsible for accurately preparing and verifying paperwork for outgoing drivers' books and efficiently processing paperwork for our will-call customers.Key Responsibilities:Prepare and...

  • Logistics Operations Specialist

    2 weeks ago

    Seattle, Washington, United States Ray-Mont Logistics Full time

    Job SummaryRay-Mont Logistics is seeking a skilled Logistics Operations Specialist to join its team. The successful candidate will be responsible for efficiently moving and positioning trailers, containers, or other equipment within the terminal.The ideal candidate will have previous experience in shunting or as a truck driver, proficiency as a forklift...

Customer Operations Specialist

2 months ago

Seattle, Washington, United States Concord Technologies Full time

About the Role:

Concord Technologies is seeking a highly organized and detail-oriented Customer Operations Specialist to join its growing team in Seattle, Washington. As a key member of the customer operations team, you will play a critical role in ensuring our customers successfully renew support and services on time.

Key Responsibilities:

  • Generate renewals ahead of contract expiration and work directly with customers and partners to execute the agreement.
  • Maintain accurate records for support and subscription products across Salesforce and other internal systems to ensure continuity.
  • Track and report forecast for all renewal opportunities and maintain accurate records; report and escalate churn risk and blockers to renewal success.

Additional Responsibilities:

  • Identify upsell and expansion opportunities and share with Sales team, remaining in close contact throughout the contracting process.
  • Serve as back up on various activities performed by other customer operations team members.
  • Focus on improving the overall "Customer Experience" as it pertains to the tasks of the team.

Requirements:

  • Minimum 5 years in a customer-facing role.
  • Experience negotiating and working with sales orders and agreements.
  • Must be highly organized, detailed, and efficient.
  • Experience developing and implementing business process changes.
  • Experience using Excel and Salesforce.
  • Excellent written and verbal communication skills.
  • Outgoing and collaborative personality that can inspire and lead change.

Benefits:

  • 401K plan with 6% company match (vests immediately).
  • Flex-Time off + sick time.
  • 10 company holidays.
  • Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums.
  • Voluntary insurance options: Pet insurance, Employee Life and AD&D, Spousal Life and AD&D, Child Life and AD&D, Paid Parental Leave program, Free unlimited ORCA card (Seattle area residents), Employee Rewards and Recognition through NectarHR, Unlimited access to Udemy for Business.