Director of Technology

1 week ago

Austin, Texas, United States Currency Cloud Full time
Job Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year.

Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Role Overview

We are seeking a client-focused Director to lead the Global Client Services technology team in Austin.

As a Director of Technology, you will play a crucial role in driving and supporting the Client Services transformation initiatives.

The role will require collaborating with teams across various locations, ensuring the alignment of technology and business objectives and key results (OKRs), and delivering technology-enabled solutions.

Key Responsibilities
  • Lead large initiatives to architect, enhance, and build scalable CRM platform and products, in an agile development environment.
  • Hire, retain, and grow high-performing and diverse global engineering teams.
  • Develop a culture of high levels of accountability and ownership with the team.
  • Present technical solutions, capabilities, considerations, and features in business terms.
  • Effectively communicate status, issues, and risks in a precise and timely manner.
  • Drive projects that require hands-on Microsoft Dynamics CRM knowledge and experience.
  • Drive solution and technical architecture discussions with product owners, engineers, and technical product managers to scale products to highly functional, secure, performant, and resilient platforms.
  • Lead development teams on projects and be responsible for end-to-end execution of roadmap commitments.
  • Excel in partnership with technical project managers, and product leaders on requirements workshops and grooming, and help define joint product/technology roadmap.
  • Contribute to financial planning for new and existing initiatives working closely with vendors, sourcing, professional service providers.
  • Collaborate across engineering teams and leaders such as Operations and Infrastructure (O&I), Cybersecurity, and platform teams.
  • Own measurable functional, strategic, and operational goals and priorities.
  • Manage multiple projects and initiatives with competing timelines and demands.
  • Act decisively on continuous improvements to processes/tools for better developer efficiency and productivity.
Requirements
  • 10+ years of relevant work experience and a Bachelor's degree, OR 13+ years of relevant work experience.
  • 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Master's, MBA, JD, MD) or 6+ years of work experience with a PhD.
  • At least 12+ years of hands-on experience in solutioning and implementing CRM solutions (Sales or Service) with Microsoft Dynamics.
  • Exposure and experience leading cross-functional technology initiatives facilitating collaboration across Product and Technology organizations.
  • Excellent communication skills with the ability to present complex ideas clearly and concisely.
  • Experience in setting and tracking technical goals, operational SLA/OLAs, and OKRs.
  • Excellent leadership and team building skills.
  • Experience in navigating complex organizations to identify and meet business and customer needs.
  • Proficiency with Agile methodologies and software development lifecycle principles.
  • Proven experience delivering large-scale, highly available production software.
  • Strong technical experience in Microsoft Dynamics CRM - Sales and Service Hubs, Azure DevOps, Portals, Power Apps, etc.
Additional Information

This position requires travel 5-10% of the time.

This position will be performed in an office setting.

The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

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