Service Operations Technician

3 weeks ago


Houston, Texas, United States Smiths Detection Full time
Job Overview

The Service Operations Technician role at Smiths Detection involves providing expert technical support to customers in the field, ensuring seamless operation of our security and detection solutions. This is a challenging and rewarding position that requires strong analytical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Salary: $65,000 - $85,000 per annum

Key Responsibilities:
  • Troubleshoot and repair complex equipment issues in the field.
  • Conduct site surveys and assessments to identify areas for improvement.
  • Collaborate with cross-functional teams to resolve technical issues.
  • Develop and deliver training programs to enhance customer knowledge and proficiency.
  • Maintain accurate records of customer interactions and issue resolutions.

Required Skills and Qualifications:

To succeed in this role, you will need:
  • A degree in a relevant technical field, such as electrical or mechanical engineering.
  • Minimum 5 years of experience in a field service or technical support role.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.

Benefits:

As a valued member of our team, you can expect a comprehensive benefits package, including:
  • Competitive salary and bonus structure.


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