Service Operations Manager
3 weeks ago
As a Service Operations Manager at D2B Groups, you will play a key role in driving the success of our field service operations. Your primary responsibilities will include scheduling and dispatching technicians, managing service requests, and collaborating with customers and other departments to ensure seamless service delivery.
You will be responsible for identifying areas of improvement in our service operations and implementing strategies to enhance productivity, customer satisfaction, and overall service quality. Additionally, you will analyze data, identify trends, and provide regular reports to senior management.
The ideal candidate for this role has a strong background in field service management, exceptional organizational and leadership skills, and a customer-focused mindset. If you are a proactive problem solver with a passion for improving processes and delivering exceptional service, we encourage you to apply.
Key Responsibilities:
- Scheduling and dispatching technicians
- Managing service requests
- Collaborating with customers and other departments
- Identifying areas of improvement and implementing strategies
- Analyzing data and providing regular reports
Requirements:
- Bachelor's degree in Business Administration, Engineering, or a related field
- 3+ years of previous experience managing field service operations required
- Experience with mechanics and/or power generation equipment highly preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to analyze data, identify trends, and implement process improvements
Estimated Salary: $80,000 - $110,000 per year
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
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