Customer Service Operations Specialist

3 days ago


Houston, Texas, United States Briggs Equipment Full time
Job Title:

Customer Service Operations Specialist

Company Overview:

Briggs Equipment prioritizes customer satisfaction, safety, and ethics in all our endeavors. As an ESOP-owned company, we strive to exceed expectations by doing the right thing.

Job Summary:

We seek a Customer Service Operations Specialist to oversee the day-to-day activities of the Service Department. This role involves providing support and guidance to service team members, ensuring seamless communication with customers.

Key Responsibilities:
  • Assign and monitor technicians for service calls based on their technical certification levels and skillsets.
  • Proactively communicate with external customers regarding scheduling updates, service completions, quotations, or delays.
  • Track progress and productivity of technicians using business system tools provided.
Requirements:
  • A high school diploma is required.
  • A technical school or college degree is preferred.
  • At least 5 years of experience in customer service, operations, or similar fields is preferred.
  • Prior experience in processing service orders, invoices, purchase orders, budget expense tracking, and payroll preparation is preferred.
Competitive Benefits:
  • 401(k)
  • Educational Assistance
  • Employee Assistance Program (EAP)
  • Employee Stock Ownership Program (ESOP)
  • Hands On and Virtual Training
  • Paid Holidays
  • Paid Time Off
  • Profit Sharing
Estimated Salary:

$65,000 - $85,000 per year

Work Environment:

This role requires prolonged sitting; ability to lift up to 40 pounds; normal working conditions for an office environment.



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