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Shift Team Lead

2 months ago

San Francisco, California, United States SusieCakes Full time
Job Description

We are seeking a skilled Guest Service Team Leader to join our team at SusieCakes. As a key member of our bakery team, you will be responsible for delivering exceptional guest experiences and ensuring our high standards of service quality are met.

Key Responsibilities:

  • Ensure positive guest and team member experiences by responding to and addressing guest concerns in a timely and professional manner.
  • Communicate product offerings, new company initiatives, and general updates to the team to ensure everyone is informed and aligned.
  • Drive product sales by partnering with the culinary team to create a strong guest experience that exceeds expectations.
  • Manage daily operations, including communication logs, meal breaks, food safety, and COVID procedures.

Requirements:

  • Two years of experience in a customer service environment, preferably in the hospitality or food and beverage industry.
  • Excellent verbal and written communication skills.
  • Ability to adapt to a flexible schedule according to business needs.
  • Reliable transportation.

Benefits:

  • Flexible work schedule.
  • Free non-slip shoes (annually).
  • Birthday month PTO with complimentary cake.
  • Company holidays off (Thanksgiving, December 25th-27th, and New Year's Day).
  • Medical, dental, vision insurance.
  • Vacation, 401k, FSA.
  • Pet rescue reimbursement and pet insurance.
  • Flexible return to work schedule for maternity leave.
  • Generous 50% discount on all our delicious desserts.

SusieCakes is a bakery that makes old-fashioned, sentimental dessert favorites. Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars, all baked from scratch, on-site daily, using the freshest and finest ingredients. We strive to connect with our guests and community through our purpose, "Connecting through Celebration." Our bakeries are lively and bustling with genuinely friendly people who have the "hospitality gene." They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.