Hospital Operations Manager
1 week ago
Compensation and Benefits: As an Operations Manager at Morrison Healthcare, you can expect a competitive salary of $64,000, with opportunities for growth and development. Our comprehensive benefits package includes medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, and employee assistance program.
Job Summary: We are seeking a skilled Operations Manager to oversee the patient food services call center at Mayo Clinic. As a key member of our team, you will be responsible for supervising staff, evaluating performance, hiring and training new employees, and promoting professional growth and development. If you have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service, we encourage you to apply.
Key Responsibilities: The successful candidate will have the following responsibilities:
- Supervise and lead the patient food services call center team
- Evaluate agent performance using key metrics
- Hire, train, and develop personnel to maintain high customer service standards
- Promote professional growth and development within the team
- Regulate staffing levels in accordance with fluctuating workload
- Identify operational deficiencies and implement plans for improvement
Requirements: To succeed in this role, you will need:
- Strong leadership, management, customer service, team building, and coaching skills
- Ability to motivate and influence people
- Excellent written and verbal communication skills
- Proficiency in MS Office
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