Hospital Operations Specialist
6 days ago
At Mayo Clinic, we're committed to delivering exceptional patient care and providing a supportive work environment for our employees.
Job SummaryWe're seeking a highly skilled Hospital Operator to join our team. As a key member of our Telecommunications Center, you'll be responsible for processing incoming calls from patients, staff, and the general public in a polite, articulate, professional, and clear manner.
The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to multitask in a fast-paced environment.
Responsibilities- Process incoming calls from patients, staff, and the general public in a timely and efficient manner.
- Utilize various systems to answer phones, triage calls, and page staff as needed.
- Provide accurate and concise information to callers using electronic directories, websites, and other reference materials.
- Work collaboratively with personnel to ensure seamless communication and customer satisfaction.
- Bachelor's degree or equivalent required.
- Two years of experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills are essential.
- Ability to work effectively in a team environment and adapt to changing priorities.
We offer a competitive compensation package, including:
- A starting hourly wage of $18.54 based on union contract.
- Comprehensive benefits, including health, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for professional growth and development.
Mayo Clinic is a leading healthcare provider and research institution with locations throughout the United States. We're dedicated to delivering exceptional patient care and advancing medical knowledge through innovative research and education.
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