Hospital Operations Specialist

6 days ago


Rochester, Minnesota, United States Mayo Clinic Full time

At Mayo Clinic, we're committed to delivering exceptional patient care and providing a supportive work environment for our employees.

Job Summary

We're seeking a highly skilled Hospital Operator to join our team. As a key member of our Telecommunications Center, you'll be responsible for processing incoming calls from patients, staff, and the general public in a polite, articulate, professional, and clear manner.

The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to multitask in a fast-paced environment.

Responsibilities
  • Process incoming calls from patients, staff, and the general public in a timely and efficient manner.
  • Utilize various systems to answer phones, triage calls, and page staff as needed.
  • Provide accurate and concise information to callers using electronic directories, websites, and other reference materials.
  • Work collaboratively with personnel to ensure seamless communication and customer satisfaction.
Qualifications
  • Bachelor's degree or equivalent required.
  • Two years of experience in customer service or a related field is preferred.
  • Excellent verbal and written communication skills are essential.
  • Ability to work effectively in a team environment and adapt to changing priorities.
Benefits

We offer a competitive compensation package, including:

  • A starting hourly wage of $18.54 based on union contract.
  • Comprehensive benefits, including health, dental, and vision insurance.
  • Generous paid time off and holidays.
  • Opportunities for professional growth and development.
About Us

Mayo Clinic is a leading healthcare provider and research institution with locations throughout the United States. We're dedicated to delivering exceptional patient care and advancing medical knowledge through innovative research and education.



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