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Customer Service Representative

2 months ago

Allentown, Pennsylvania, United States Evonik Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Evonik. As a key member of our Logistics and Supply Chain Management department, you will be responsible for ensuring customer orders, complaints, and inquiries are processed timely, accurately, and efficiently.

Key Responsibilities

  • Coordinate and execute customer service activities, including order management, customer communications, complaints, and special handling tasks.
  • Achieve and maintain customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment.
  • Build and maintain customer relationships by assisting customers in placing orders efficiently, providing instructions on the use of E-Commerce tools, responding to inquiries on a timely basis, and managing customer orders through the SAP system.
  • Coordinate and maintain effective communications with Sales, Business Functions, and Cross-Functional Groups concerning customer requirements, issues, feedback, as appropriate.
  • Provide training, guidance, and mentoring to less experienced Customer Service Representatives.
  • Proficient in order management processes and systems/tools.

Requirements

  • High School education diploma, general education degree, or equivalent; some college studies preferred.
  • Minimum of 2-3 years of customer service-related experience.
  • Customer service experience in the chemical industry desired.
  • Experience with SAP, Excel, PowerPoint, and Word desired.