Customer Service Representative

5 days ago


Allentown, Pennsylvania, United States GFL Environmental Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at GFL Environmental. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and support to our business clients.

Key Responsibilities:
  • Provide Excellent Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Sales and Business Development: Assist in selling and promoting GFL's solid waste services to businesses and industrial establishments.
  • Account Management: Track customer information, concerns, and enter data into our database.
  • Communication: Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
  • Problem Solving: Research and complete customer refunds, submit for approval, and resolve customer complaints.
  • Administrative Tasks: Maintain new account files, scan contracts into the system, and perform other administrative duties as required.
Requirements:
  • High School Diploma or GED
  • 1-2 years customer service call center experience
  • Ability to implement solutions to general and specific customer concerns
  • Good organizational skills and record keeping skills
  • Ability to speak and communicate effectively with customers and employees
  • Proficient in Microsoft Outlook, Microsoft Word, and Excel
What We Offer:
  • Competitive Salary and Benefits Package
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment


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