Casino Security Professional
1 week ago
We are seeking a highly skilled and experienced Security Officer to join our team at Ameristar Casino Hotel East Chicago. As a Security Officer, you will be responsible for ensuring the safety and security of our guests and employees, as well as maintaining a secure and comfortable environment for all.
Key Responsibilities- Provide continuous patrol of the casino, hotel, and surrounding areas to address any suspicious activity or concerns.
- Escort and transport funds for table fills, slots, and/or banks, and provide security for kiosk add fills and money drops.
- Respond to all disturbances and alarms to ensure a safe and secure environment for guests and employees.
- Address medical situations on property and ensure proper emergency contacts are notified if necessary.
- Operate Security Dispatch, including dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
- Provide a superior guest experience through consistent, positive interactions and have the resiliency to deal with difficult customers.
- Assist leadership and prepare detailed reports on Security-related incidents that occur on company property.
- Attend all departmental, company, and safety/first aid training programs as scheduled.
- Perform all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.
- Check identification of all persons that appear to be under 21 years of age.
- Perform all other related and compatible duties as assigned.
- High School Diploma or equivalent required.
- Previous experience in a guest service-related field required.
- Ability to obtain and maintain a valid Driver's License and operate company vehicles as needed.
- Will be required to obtain CPR Certificate and Bloodborne Pathogen training.
- Must have excellent customer service and interpersonal skills.
- Strong problem-solving, mediation, and organizational skills required.
- Must have excellent written and verbal communication skills; must be fluent and literate in English.
- Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
- Must have the ability to run on level surfaces as well as up and down stairs.
- Ability to maintain a high level of confidentiality and professionalism.
- Must have strong computer skills and be fully competent in Microsoft Office applications.
- Ability to write clear, accurate, and concise reports.
- Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
- Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
- Must have the ability to remain calm in emergency or stressful situations.
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