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Host - Casino

2 months ago

Gary Indiana, United States Hard Rock International (USA), Inc. Full time
Job Title: Host - Casino

Join Hard Rock International (USA), Inc. as a Host - Casino and be part of a dynamic team that delivers exceptional guest experiences.

About the Role:

We are seeking a skilled and charismatic Host - Casino to develop and coordinate programs that attract and host mid- to high-limit players. As a key member of our team, you will be responsible for ensuring guest satisfaction and repeat visits.

Key Responsibilities:
  • Maintain and establish relationships with premium-valued gaming guests to promote property to potential high-worth customers.
  • Grow customer share and increase gaming revenues from both slot and table customers.
  • Address all issues, concerns, and complaints of premium guests in a timely and professional manner.
  • Prioritize sales activities to maintain an effective balance among loyalty building, prospecting, and event sales.
  • Aggressively fill special events to ensure highest theoretical attendance and maximum return on investment.
  • Generate incremental business and stimulate additional trips from loyal, premium customers via floor sales, written communication, and telemarketing.
  • Attend marketing planning sessions, providing input, and proposing improvements to event development and VIP marketing.
  • Assist with the development and execution of special events that promote or stimulate revenue growth.
  • Conduct telemarketing to targeted customers, inviting them to the property or to special events.
  • Maintain accurate knowledge of marketing promotions and special events and maintain a high level of visibility on the casino floor.
  • Communicate details of marketing programs, promotions, and campaigns to premium guests.
  • Pursue new player's club membership from premium guests on property.
  • Elicit credit play.
  • Attend and host VIP events on and off property as assigned.
  • Anticipate needs of premium guests, providing complimentary amenities consistent with company guidelines and reinvestment parameters.
  • Utilize and develop a variety of special services and comping options to increase interest and stay over.
  • Respect guest confidentiality, maintaining integrity while comping and providing credit.
  • Record and report on personal sales activity and results against established benchmarks.
  • Be available outside of regularly scheduled hours to handle player requests via phone/email.
  • Display a positive and professional attitude and presentation at all times when communicating with guests.
  • Maintain strong relations with VIP services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed-upon arrangements.
Requirements:
  • Bachelor's degree in Business, Marketing, or related field or 3-5 years of host experience or previous gaming experience dealing with high Asian clientele preferred.
  • Prior experience in the Gaming industry required.
  • Must obtain and maintain all licenses/certifications per Federal, State, and Indiana Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Bilingual in English and one Asian language (e.g., Cantonese, Mandarin, Vietnamese, etc.) preferred.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts.
Knowledge and Abilities:
  • Understanding of and experience in the property's regional gaming market.
  • Operations, services, and activities of a comprehensive marketing and database programs.
  • The Gaming industry, including principles and practices of a capital and operations budget.
  • Procedures, methods, and equipment, including computers and applicable software applications such as word processing, email, spreadsheets, and databases.
  • Pertinent federal, state, and local laws, codes, and regulations.
  • Ability to deliver a service level that creates an atmosphere that makes our guests want to return.
  • Ability to present an image of excitement, enthusiasm, and outgoing personality while being able to project a professional appearance.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to analyze marketing and promotions data.
  • Ability to be a strategic, analytical, ethical, and effective motivator.
  • Ability to operate various types of office equipment.
  • Ability to establish and maintain effective working relationships with those contacted during work.
  • Ability to be flexible to work varying shifts and time schedules as needed.