Community Operations Supervisor

2 weeks ago

Rochester, New York, United States LR Management Full time
Position Overview

About Us:

LR Management is a dedicated team of skilled, motivated, and results-oriented professionals who take great pride in their contributions. We specialize in the management of multifamily residential properties, emphasizing value creation, exceptional customer service, and exceeding financial goals.

Role Summary: The Community Operations Supervisor assists the Property Manager in all facets of property oversight. The ideal candidates will exhibit:

  • Collaborative Spirit: A team-oriented individual who thrives under the guidance of the Property Manager; demonstrates initiative and resourcefulness in resolving issues; performs effectively in high-pressure situations.
  • Quick Learner: Rapidly absorbs new information and adjusts to changes in procedures and protocols.
  • Meticulous Approach: Highly organized and precise; upholds high standards; adept at managing multiple responsibilities efficiently.
  • Customer-Centric Attitude: Enthusiastic about enhancing resident experiences and improving community operations.

Key Responsibilities:

  • Leasing and Promotion:
    • Actively engages in leasing units on a daily basis.
    • Utilizes CRM systems to manage and advance the sales pipeline.
    • Gathers competitive insights and advises team members on market trends.
    • Tracks traffic sources, prospective tours, conversion rates, current media strategies, and marketing analytics for accurate reporting.
    • Provides recommendations based on competitive analysis and community requirements to maintain targeted occupancy levels.
  • Resident Engagement:
    • Assists in the prompt resolution and follow-up of service requests.
    • Fosters relationships with residents, organizes activities, and establishes communication channels.
    • Supports resident retention initiatives and escalates concerns as needed.
  • Financial Oversight:
    • Assists in adhering to the community's financial plan.
    • Contributes to the collection efforts and reduction of delinquency each month.
    • Maintains accurate records of community financial transactions.
  • Maintenance Coordination:
    • Collaborates with maintenance teams to ensure the community is well-maintained and attractive to potential renters.
    • Assists in guaranteeing the quality and availability of market-ready units.
  • Regulatory Compliance:
    • Supports adherence to established policies related to fair housing regulations.
    • Ensures compliance with all company, local, state, and federal safety standards to promote a safe and healthy work environment.
  • Administrative Functions:
    • Maintains resident files and ensures the accuracy of administrative documentation.
    • Confirms the collection and posting of rents and fees.
    • Ensures proper documentation of community transactions.

Benefits of Joining LR Management:

  • Become part of a team of driven industry professionals, striving to be the leading management company in the region.
  • Opportunities for professional growth and advancement within the organization.
  • Comprehensive medical, dental, vision, short-term disability, long-term disability, and life insurance benefits.
  • 401K plan with company matching.
  • Generous paid time off policy, including company holidays.

Additional Responsibilities: Performs other job-related duties as assigned.

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