Customer Experience Associate
1 week ago
Cox Communications is seeking a skilled Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for providing exceptional customer experience through technical support and customer care. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to work in a fast-paced remote environment. Key responsibilities include:
* Providing technical support to customers via phone, email, and chat
* Resolving customer complaints and issues in a timely and professional manner
* Collaborating with internal teams to resolve complex customer issues
* Staying up-to-date with product knowledge and technical skills
Requirements:
* 1+ year of experience in a customer-facing role
* Strong technical background and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a remote environment
What We Offer:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.
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