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Virtual Call Center Customer Experience Representative

2 months ago

Baton Rouge, Louisiana, United States Cox Enterprises Full time
Customer Experience Associate - Work From Home

We're seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate - Work From Home. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities:

  • Provide timely and effective resolution to customer inquiries and issues
  • Utilize strong communication and problem-solving skills to de-escalate customer complaints
  • Work collaboratively with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets and quality metrics

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 6 months of experience in customer-facing role or sales environment
  • Ability to work in a fast-paced, dynamic environment
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive hourly rate of $18.00
  • Extra $1.25/hour from 6:00pm-9:00pm
  • Flexible scheduling to meet business needs
  • Opportunities for growth and professional development
  • Comprehensive benefits package, including health insurance, 401(k), and paid time off

About Cox Communications:

Cox Communications is a leading provider of broadband, voice, and video services, serving six million homes and businesses across 18 states. We're committed to creating meaningful moments of human connection through our products and services.