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Customer Support Associate

2 months ago

Baton Rouge, Louisiana, United States Gainwell Technologies Full time

Customer Support Associate

Position Overview

As a Customer Support Associate, you will play a crucial role in ensuring customer satisfaction by addressing inquiries and providing solutions in a timely manner.

Key Responsibilities

  1. Respond to customer inquiries via telephone, ensuring accurate and efficient communication.
  2. Conduct thorough research on customer issues and provide appropriate responses.
  3. Document all interactions and update customer accounts with relevant information.
  4. Manage incoming and outgoing correspondence for various clients, adhering to established service standards.
  5. Perform data entry tasks and verify account information for accuracy.
  6. Collaborate with team members and management to resolve customer service challenges.
  7. Analyze client reports regularly to maintain data accuracy and integrity.
  8. Propose enhancements to existing procedures to improve workflow efficiency.
  9. Monitor daily operations to ensure compliance with service agreements.

Qualifications

To be successful in this role, candidates should possess:

  • A high school diploma or equivalent.
  • A minimum of four years of experience in customer service or related fields.
  • Familiarity with organizational processes and personnel.
  • Proficiency in using fax machines, computer applications, and telephone systems.
  • Experience with help desk software.

Additional Skills

Ideal candidates will demonstrate:

  • Strong analytical and problem-solving abilities.
  • Excellent communication skills.
  • The capability to work independently and follow instructions effectively.

Work Environment

This position is based in an office setting and may require flexible working hours.