Customer Experience Expert

2 months ago


Baton Rouge, Louisiana, United States Floor & Decor Holdings, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Pro Services Specialist to join our team at Floor & Decor Holdings, Inc. As a key member of our sales organization, you will be responsible for building relationships with our professional clients and helping to grow their business.

Key Responsibilities
  • Understand trends in the professional market and collaborate with our Installation Materials and Design Services departments to build the sales organization and serve our professional clients.
  • Execute the Pro Services Blueprint to create a world-class experience for our professional customers.
  • Support the Pro desk in-store, including phone calls, order management, customer support, and escalations.
  • Maintain extensive knowledge about Floor & Decor products and train and support the store team on how to use our selling process.
  • Understand our Pro business to educate our professional customers and expand their participation.
  • Offer and assist professional customers to sign up for the Pro Premier Rewards Program, download and demonstrate the benefits of the Pro APP, and promote Pro Credit Solutions such as Commercial Business Account or Pro Premier Credit Card.
  • Coordinate and assist with professional customers in-store activities and collaborate in all store initiatives.
  • Demonstrate ability to make effective program and benefit presentations, possess excellent customer service skills, and be results-oriented.
  • Strong interpersonal skills to interact effectively at all levels and across diverse cultures, ability to multi-task, meet deadlines, and work in a fast-paced environment.
  • On occasion, travel to customer and Pro job sites with the Pro Services Manager to present F&D's benefits and capabilities.
Working Conditions
  • This position is hourly, knowing it may include hours which could exceed eight hours in a day.
  • May require travel up to 20%.
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.
  • The noise level in the work environment is typically moderate to noisy.
  • Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Benefits and Rewards
  • Bonus opportunities at every level.
  • Career advancement opportunities.
  • Relocation opportunities across the country.
  • 401k with discretionary company match.
  • Employee Stock Purchase Plan.
  • Referral Bonus Program.
  • A personal holiday and Volunteer Time Off program.
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).


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