Customer Service Leader

2 weeks ago

Huntersville, North Carolina, United States Food Lion Full time
Job Summary

To provide exceptional customer service and support to our customers in a fast-paced retail environment. As a Customer Service Leader, you will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience, and promoting sales growth through excellent customer service.

Key Responsibilities

  • Provide fast, easy, flexible, and friendly service to customers, achieving Food Lion customer service standards.
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual.
  • Maximize sales through excellent customer service, ensuring a positive shopping experience for customers.
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensure workstations and front-end areas of the store have a neat and clean presentation.
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services.
  • Report any register malfunctions to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
  • Ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Perform the tasks of sales associates and customer leads as needed to ensure service standards are maintained.
  • Be courteous and helpful to other associates, adhering to company guidelines, policies, and standard practices.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on the front end.
  • Successfully complete computer-based training (CBT) and training aid courses.
  • Perform all other duties as assigned.

Requirements

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash registers, lottery machines (where applicable), scanners, computers, and calculators.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

Equal Employment Opportunity

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

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