Telehealth Engagement Specialist

3 weeks ago


Fort Wayne, Indiana, United States Lifelancer Full time

Discover a career opportunity that combines your passion for healthcare with exceptional communication skills.

About the Role

We are seeking an experienced Telehealth Engagement Specialist to join our team. In this role, you will be responsible for representing a top biotechnology company through inbound and outbound telecommunications.

Key Responsibilities
  • Maintain high-quality standards for client programs, adhering to program scripts and guidelines while accurately collecting information required by individual programs.
  • Exhibit effective communication and tele-management skills to facilitate caller understanding of medical terminology, as needed.
  • Possess organizational skills to work on multiple projects simultaneously and adhere to company policies and Standard Operating Procedures.
  • Display flexibility within the department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
  • Safeguard patient privacy and confidentiality by following HIPAA guidelines.
What We Offer
  • An estimated hourly rate of $18, competitive compensation, and excellent benefits package.
  • A comprehensive benefits package includes accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions.
  • Opportunities for performance-driven Incentive Compensation and professional growth within a dynamic environment.
  • Join a team recognized as a Top Workplace USA and awarded a 'Great Place to Work' award in 2022 and 2023.
Requirements
  • Bachelor's degree or equivalent work-related experience.
  • Inbound Call Center experience is required.
  • Excellent verbal, written, and listening communication skills.
  • Competency with a computer keyboard and mouse, and technical savvy.
  • REMS Experience is a plus.
  • Pleasant and professional telephone manner.
  • Flexibility in scheduling for rotating shifts to accommodate business needs.
About Us

Lifelancer is a strategic engagement partner specializing in healthcare. Our mission is to improve lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need.



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