Customer Service Team Supervisor

2 weeks ago

Yonkers, New York, United States Whole Foods Market IP, L.P. Full time
Position Overview
Assists the Team Leader in managing daily operations, including financial oversight, inventory management, merchandising, labor allocation, compliance with regulations, and special projects as assigned. Responsible for leading and developing Team Members. All roles at Whole Foods Market require maintaining a positive company image by delivering courteous, friendly, and efficient service to customers and Team Members consistently. All tasks must align with team and store Standard Operating Procedures. Additionally, Team Members should be prepared to perform duties inherent in other roles as necessary. All positions aim to uphold WFM core values and objectives, promote national, regional, and store initiatives, and ensure compliance with all relevant health and safety regulations, including Food Safety and departmental regulatory responsibilities.
Key Responsibilities:
  • Exemplifies and delivers exceptional customer service.
  • Establishes and meets the highest standards of retail execution.
  • Collaborates with the Team Leader to meet financial targets, including cost, margin, and labor.
  • Addresses all customer inquiries and requests; resolves issues as necessary.
  • Partners with the Team Leader to address team concerns or challenges.
  • Assesses and documents Team Member performance.
  • Acts as the primary contact and departmental leader in the absence of the Team Leader.
  • Effectively communicates and embodies WFM vision and objectives.
  • Encourages and fosters a positive environment of teamwork, mutual respect, and high morale.
  • Maintains awareness of customer needs and directs Team Members to ensure customer satisfaction; responds promptly to customer inquiries.
  • Recruits, trains, develops, mentors, motivates, and provides guidance to Team Members to sustain a high-performance team and reduce turnover.
  • Conducts timely, thorough, and constructive performance evaluations.
Required Skills:
  • High energy, enthusiasm, and a strong affinity for our products, core values, and company philosophy.
  • Demonstrates advanced product knowledge and stays informed about new offerings.
  • Possesses a growth mindset towards increased responsibility and ownership.
  • Desire to coach and mentor others for professional development.
  • Excellent interpersonal, motivational, team-building, and customer relationship skills.
  • Able to teach others in a constructive and positive manner.
  • Product knowledge expertise.
  • In-depth understanding of regulatory and safety policies and procedures.
  • Strong mathematical skills for evaluating financial performance, monitoring profitability, and managing inventory.
  • Proven decision-making abilities, leadership skills, and the capacity to prioritize and delegate effectively.
  • Proficient in email, Microsoft Office, and operations-related software.
Experience:
  • 18+ months of retail Team Member experience and at least 6 months of supervisory experience.
Physical Requirements / Working Conditions:
  • Must be able to lift up to 50 pounds.
  • In an 8-hour workday: standing/walking for 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing, and pulling.
  • Work involves the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure to various temperatures: below 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), above 90 degrees Fahrenheit.
  • Ability to work in a wet and cold environment.
  • Flexibility to work a schedule that includes nights, weekends, and holidays as required.
  • Ability to operate tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
Note: This document serves as a general summary of essential responsibilities for the position and is not intended to be an exhaustive list. Responsibilities may vary based on business conditions, departmental needs, and other factors. An individual must demonstrate successful performance in their current role before being considered for promotion. Additionally, a business need for the promotion must exist, and the candidate must be deemed the most qualified for the new position. Completion of certain milestones, such as obtaining an advanced degree or certification, does not guarantee a promotion.

The wage range for this position is $27.53 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits," which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at the date of hire.

Whole Foods Market provides equal employment opportunities for all Team Members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position and business needs.

Whole Foods Market collaborates with job sites to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date.

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