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Customer Service Team Leader

2 months ago


Yonkers, New York, United States Whole Foods Market IP, L.P. Full time
Position Overview
Assists the Team Leader in managing daily operations, including financial oversight, inventory management, merchandising, labor optimization, compliance with regulations, and special assignments as required. Guides and nurtures Team Members to foster a productive work environment. All roles at Whole Foods Market Retail necessitate upholding a positive company image by delivering courteous, friendly, and efficient service to customers and Team Members consistently. All responsibilities must align with team and store Standard Operating Procedures. Team Members should be prepared to perform duties inherent in other roles as needed. All positions aim to support WFM core values and objectives, promote national, regional, and store initiatives, and ensure compliance with health and safety regulations, including Food Safety and departmental regulatory obligations.
Key Responsibilities:
  • Exemplifies and delivers exceptional customer service.
  • Establishes and meets the highest standards of retail execution.
  • Collaborates with the Team Leader to meet financial, margin, expense, and labor goals.
  • Addresses all customer inquiries and requests; resolves issues as necessary.
  • Partners with the Team Leader to address team-related concerns or challenges.
  • Assesses and documents Team Member performance.
  • Acts as the primary contact and departmental leader in the absence of the Team Leader.
  • Consistently communicates and embodies WFM vision and objectives.
  • Encourages and promotes a positive atmosphere of teamwork, mutual respect, and high morale.
  • Maintains awareness of customer needs and directs Team Members to ensure customer satisfaction; responds promptly to customer inquiries.
  • Recruits, trains, develops, mentors, motivates, and supports Team Members to maintain a high-performance team and reduce turnover.
  • Provides timely, comprehensive, and constructive performance feedback.
Essential Skills:
  • High energy, enthusiasm, and a strong affinity for our products, core values, and company philosophy.
  • Demonstrates extensive product knowledge and stays informed about new offerings.
  • Possesses a growth mindset for increased responsibility and ownership.
  • Desire to coach and mentor others for their development.
  • Excellent interpersonal, motivational, team-building, and customer relationship skills.
  • Ability to instruct others in a positive and constructive manner.
  • In-depth product knowledge.
  • Advanced understanding of regulatory and safety policies and procedures.
  • Strong mathematical skills for evaluating financial performance, monitoring profitability, and managing inventory.
  • Proven decision-making abilities, leadership skills, and capacity to prioritize and delegate tasks.
  • Proficient in email, Microsoft Office, and operations-related software.
Experience Requirements:
  • Minimum of 18 months of retail Team Member experience and at least 6 months of supervisory experience.
Physical Requirements / Working Conditions:
  • Must be capable of lifting up to 50 pounds.
  • In an 8-hour workday: standing/walking for 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing, and pulling.
  • Job involves the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure to varying temperatures: below 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), above 90 degrees Fahrenheit.
  • Ability to work in a wet and cold environment.
  • Flexible schedule availability, including nights, weekends, and holidays as required.
  • Ability to operate tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
Note: This document serves as a general summary of essential responsibilities for the position and is not intended to be an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements may increase as one progresses through job levels, so any duties required at a lower level may also be required at a higher level in addition to those listed for that higher level. An individual must demonstrate successful performance in their current role before being considered for promotion. Additionally, to be promoted to a higher-level position, a business need for the promotion must exist, and the candidate must be deemed the most qualified for the new role. Completion of certain milestones, such as obtaining an advanced degree or certification, time in the current position, or developing skills for the higher-level role does not guarantee a promotion.

The wage range for this position is $27.53 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits" which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.

Whole Foods Market is committed to providing fair and equal employment opportunities for all Team Members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market collaborates with job sites to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date.