Customer Service Ambassador

1 month ago


Albany, New York, United States Apex Entertainment Full time

Job Summary:

We are seeking a highly skilled and enthusiastic Server to join our team at Apex Entertainment. As a Server, you will be responsible for providing exceptional customer service to our guests, ensuring a memorable dining experience.

Key Responsibilities:

  • Provide outstanding guest service at all times, ensuring a high level of satisfaction with every interaction.
  • Work collaboratively with team members to maintain a clean and organized dining area, adhering to health and safety standards.
  • Take food and drink orders accurately and efficiently, utilizing knowledge of menu items and ingredients to make informed recommendations.
  • Remove dinnerware from tables in a timely manner, maintaining a clean and tidy environment.
  • Engage with guests in a friendly and personable manner, building rapport and ensuring a pleasurable dining experience.
  • Stay up-to-date with knowledge of all Apex Entertainment attractions and services, providing guests with expert recommendations.
  • Establish and maintain interpersonal relationships with guests, ensuring a positive and memorable experience.
  • Complete opening and closing sidework each shift, adhering to company standards.
  • Work as a team to complete running sidework, including running food and beverage, resetting tables, and restocking wait stations.
  • Be aware of surroundings and contribute to a positive and efficient work environment.

Requirements:

  • Ability to stand for 6-10 hours at a time, maintaining energy and focus throughout the shift.
  • Capacity to maintain composure during stressful times, taking criticism and feedback constructively.
  • Ability to multi-task and prioritize during busy periods, ensuring seamless service delivery.
  • High School Diploma or equivalent required.
  • Minimum age of 18 years old.
  • 1-2 years of experience working in the food and beverage or hospitality industry.
  • Flexibility and adaptability to change, with a willingness to work a variety of shifts, including days, nights, weekends, and holidays.
  • Weekend availability is a must.
  • Experience working with POS systems and superior cash handling skills.
  • Experience working events is a plus.


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